Jun 26 2019
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Technical issues

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Kia ora bloggers.
You do an awesome job supporting each other and we want to make it easy for you to keep up that awesomeness. Some of you have been talking about technical frustrations. We’re really sorry to hear about that.



The blogs definitely shouldn’t be throwing an error when you write a long post – they can accept up to 20k characters. If you experience this again, can you please email us on quit@quit.org.nz with the error number, date and time so we can track the issue down? That’d be great.



Also – how about this for an idea?… Amy in our team is keen to invite those of you who are interested, to be part of super user/ blog guru group… to have a teleconference to go over the issues you’re seeing – so she can understand and fix them! And then have that group be part of an ongoing conversation about improving the service.



Interested? Post a comment below and we’ll be in touch (by email, if you say that’s ok).



Hear from you soon.



Thanks,

The Quitline team

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Jun 22 2019
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Blog Issues

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Kia ora everyone

Firstly we would like to apologise to everyone for the issues you are experiencing with this site and for you feeling like you have not been listened to.

We have been passing on your concerns and IT are working on it. If you could contact us and let us know what the error messages are that you are receiving then it narrows it down as to what is causing the issues.

We appreciate all that you do on this site and understand that the issues you are experiencing can be detrimental to your quit if support can not be provided in time. It has been great seeing the blogs light up recently and we are here to support you all in achieving the same goal in becoming smoke free and helping others in their smoke free journey. Please bear with us and we will take on all of this feedback to improve the site.

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May 31 2019
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World Smoke Free Day

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Kia ora everyone!
So cool to see everybody posting today! Congratulations to all the new and old quitters I hope you have all had a fabulous world smoke free day.
I have calculated the the stats posted so far from last night and have gotten to $333,072!!!
You have all made this site a safe, welcoming and supportive space to be in. Support and tips are always there when needed, and there is always someone to celebrate those daily victories of your smoke free journey.
Hope everyone has a great weekend and look forward to hearing more of your journeys.
Kia kaha - The Quitline team

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May 16 2019
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Blog outage

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Kia ora everyone

As you all know the blog has been experiencing some delays with comments and posts. The IT team have been working on it and it is back to normal now. We would like to apologise to you all for the inconvenience this has caused and want you to know we really appreciate all of the time and effort you put into supporting each other and making everyone feel welcome. It has become a safe community for people to come and talk about their struggles, achievements and day to day life.

If you are experiencing any other issues with the site please do let us know again and we will do what we can to make it run smoothly. Sorry and thank you again, we hope everyone has a great week!

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Apr 8 2019
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A note about the recent blog outage

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Kia ora Quitline Whānau,

We wanted just wanted to say sorry for all the blog issues over the past few weeks. And we really appreciate everyone who let us know about any issues– all feedback was certainly was passed on to IT.

We know how important the Quit Blogs are and will be making many improvements over the coming months to the Quitline website to make sure it runs smoothly, and includes a few new features.

We will keep you updated with progress on upcoming changes. But if you do notice any issues please feel free to let us know by email: quit@quit.org.nz, phone 0800 778 778 or text 4006.

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Dec 5 2018
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Quitline and Vaping

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Kia ora Quitline whānau,

Here at Quitline we have been doing a lot of work looking at how vaping can potentially help as way to give up smoking. We have heard from many of you about how vaping has helped with their quit smoking journey.

We are keen to hear more from anyone who has tried vaping, especially as a way to give up cigarettes. Let us know in the comments below about your experience with vaping or you can email me at: calvin.cochran@nationaltelehealthservice.co.nz

Ngā mihi,
Calvin

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Aug 10 2018
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100 Day Badge

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Kia ora Quit Bloggers.

Hope everybody is doing well in their Quit Journey.

We have heard some of your concerns and are working on making our blogging site an environment that all of you can feel happy being a part of.

That being said we have introduced the new '100 day badge'. I see many of you with them on your profiles now. Congratulations on a job well done

I also see many of you getting closer and closer to that achievement. You can do it team and with the support of the blogging community and your whanau we know that you can achieve it.

Please, if you have any feedback on how we can make improvements to our blogging site, or even if you want to let us know if something is working well on here, let us know by emailing quit@quit.org.nz

Good Luck to you all

Nga Mihi (Many Thanks)

Quitline

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Dec 18 2017
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Want to tell your quit story to news media

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Hi Quitline Whanau,

Want to tell your quit story to help other people?

New Years is a huge time of year for people to start their quit journey. News media organisations are interested in running stories from people who have quit as a new year resolution last year… and stayed quit. They're also interested in talking to people who tried several times, and then quit.

By offering to tell your story you'd be helping motivate other people considering quitting as a New Year's resolution

If you'd like to volunteer to answer a few questions, please send an email to jorin.sievers@homecaremedical.co.nz. (I work for Quitline).

Looking forward to chatting to all those keen to tell about their smokefree journey!

The Quitline Team.

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Oct 19 2017
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It's Quitline calling... and now you’ll know it.

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Hi Quitline Whanau,

We wanted to let you know about a small (but positive) change to the way we call people signed up to the Quitline programme.

Previously our phone number was hidden when we called you, which we recently realised might have made some of you less likely to answer our call. Fair enough – we might have been a scam artist or someone trying to sell you something you didn’t want!

Now when we call you, you’ll see the phone number 09 414 9943 as the incoming caller. When you see this number you’ll know it’s a friendly Quitline team member wanting to check in to see how your quit attempt is going and offer our support. A good idea might be to add this number as a “contact” in your phone named “Quitline”. This way you’ll definitely know it’s us calling.

Please note – if you want to call us it’s still always best to use the completely free 0800 778 778 number – otherwise there will be toll charges for the call.

The Quitline Team

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Sep 21 2017
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Website downtime to improve blog commenting

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As part of our ongoing work to improve your commenting experience on the blog, this website will be unavailable for a couple of hours this afternoon.
We’d like to say again that we really appreciate your patience and understanding while we work through the issues with the website that you have identified for us.

The Quitline Team

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